CRM for auto repair shops that keeps bays full, customers returning, and fleets happy

Auto repair advisors who start every conversation by pulling up the vehicle's complete history close more work than those who start from scratch. ProFlow360 stores every repair order, recommendation, declined service, and part replacement against the VIN so advisors see exactly what the car needs today based on what was done and what was deferred last time.

Multi-vehicle households get a single customer profile with individual vehicle records so the advisor who sees Mom's SUV can also remind her that Dad's truck is overdue for a brake inspection—without the customer feeling like they're being upsold out of nowhere.

• VIN-linked vehicle profiles with complete repair order and recommendation history
• Declined service tracking that flags outstanding recommendations at next visit
• Multi-vehicle household management under a single customer account

A poorly scheduled shop loses revenue to idle bays and frustrated customers waiting longer than expected. ProFlow360 gives service managers a visual bay scheduling board that accounts for job type, estimated labor time, tech certifications, and parts availability before an appointment is confirmed.

Online appointment booking integrates with the bay schedule so customers pick real available windows—not just request a time that may or may not work. When a job runs long or a tech calls in, the schedule adjusts and affected customers receive automated reschedule notifications.

• Visual bay scheduling board with job type, tech, and estimated duration
• Online booking that shows real availability based on current bay load
• Rescheduling automation with customer notification when timelines shift

The most profitable auto repair shops don't wait for customers to remember to come in—they use service history to trigger the right reminder at the right time. ProFlow360 automates oil change interval reminders, tire rotation schedules, seasonal safety check campaigns, and check engine follow-ups based on each vehicle's specific mileage and service history.

Segment your customer list by vehicle age, mileage range, last visit date, and pending recommendations. Customers with aging vehicles need different campaigns than new car owners. Targeted outreach books more appointments than mass email blasts every time.

• Mileage and interval-based service reminder automation by vehicle
• Seasonal campaign templates for summer AC checks, winter tire swaps, and road trip inspections
• Segmented outreach by vehicle age, last visit, and outstanding recommendations

Fleet accounts are high-value, high-volume customers that most independent shops underserve because their systems aren't built for it. ProFlow360 gives fleet managers a dedicated account view with every vehicle's service status, upcoming maintenance windows, and repair history in one dashboard.

Consolidated monthly invoicing, pre-approved repair authorizations, and fleet-specific pricing make your shop easier to work with than the dealer or a national chain. When fleet managers know they can trust you to handle their entire fleet without constant supervision, they send you more vehicles.

• Fleet account profiles with individual vehicle records and consolidated billing
• Pre-approved repair authorization limits by vehicle or by fleet account
• Fleet-specific pricing and billing cycle configuration

Customers decline service they don't understand. Digital vehicle inspection reports with photos, condition ratings, and plain-language descriptions help customers see what the technician sees—without feeling pressured. ProFlow360 lets technicians complete inspections in the mobile app and sends reports to customers via text while the car is still on the lift.

Advisors can prioritize recommendations by urgency—safety-critical, maintenance-due, and monitor items—so customers make informed decisions about what to approve today versus next visit. That transparency builds trust and increases approval rates on recommended services.

• Digital vehicle inspection reports with photos and condition ratings
• Text delivery of inspection results with customer-facing priority labeling
• Declined recommendation tracking that resurfaces items at next visit

Parts availability delays and warranty claim confusion are two of the fastest ways to frustrate a customer mid-repair. ProFlow360 tracks parts orders, estimated arrival times, and warranty coverage per part so advisors can set accurate expectations and advisors know when to escalate a parts issue before it turns into a customer complaint.

Shop performance dashboards show average ticket size, tech efficiency, comeback rate, and customer satisfaction scores so owners identify problems and improvements quickly. Monthly trends tell you whether your retention campaigns are working before you wait for end-of-year revenue numbers.

• Parts order tracking with arrival estimates and status notifications
• Warranty coverage records per part and per repair for claim documentation
• Shop KPI dashboard covering ticket size, tech efficiency, and comeback rate