Privacy Policy

We collect information that you provide directly to us when you create a ProFlow360 account, configure your workspace, or communicate with our team. This includes contact details, company information, billing records, and any content you upload to the platform.

We also collect technical information automatically when you access the Services, such as IP address, browser type, device identifiers, and usage analytics. This helps us secure your workspace and understand how the product performs.

We use the information we collect to deliver, maintain, and improve the Services; to personalize the product experience; and to communicate with you about updates, security alerts, and support resources.

Workspace data is processed only as needed to provide the features you configure, such as automations, dashboards, and document workflows. We do not sell workspace data to third parties.

We may share information with service providers who help us host infrastructure, process payments, deliver emails, or provide customer support. These partners are bound by confidentiality and data protection obligations.

We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of ProFlow360, our customers, or the public.

We retain account information for as long as you maintain an active subscription. After termination, we retain workspace data for up to 30 days to support export requests, unless you request immediate deletion or shorter retention.

We may retain aggregated or anonymized analytics data for longer periods to help improve the Services without identifying individual customers.

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Security measures include role-based permissions, audit trails, encryption in transit, secure hosting, regular vulnerability assessments, and incident response playbooks.

You can access, update, or delete profile information directly within the application. Workspace administrators control user provisioning, data retention settings, and integrations.

You may opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us. Operational notices related to your account will continue to be delivered.

ProFlow360 operates in the United States and may transfer information to countries where we or our service providers maintain facilities. When transferring personal data, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or other safeguards approved by applicable regulators.

The Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that a child has provided personal information, we will delete it promptly.

We may update this Privacy Policy to reflect new features, legal requirements, or feedback from customers. When changes are material, we will notify you via email or in-app messaging before the revised policy becomes effective.

The date at the top of this page indicates when the policy was last updated.

To exercise your privacy rights, request a data processing agreement, or ask questions about this policy, email privacy@proflow360.com. Our privacy team responds to most requests within two business days.