The team behind ProFlow360
Built by service business operators who got tired of clunky, expensive CRM tools.
From managing 50+ rental doors to building the CRM he wished existed
When you're coordinating vendors, chasing invoices, tracking leads, and managing tenant relationships — you need a tool that fits how you actually work. The enterprise CRM options were too heavy. The simple ones lacked the workflows that matter for field operations. ProFlow360 bridges that gap.
Every workflow in the platform is grounded in real operator experience — scheduling, estimates, follow-ups, invoicing, and retention. No filler features. No enterprise bloat. Just the tools a service business owner actually reaches for between jobs.
Sacramento
where it was built
50+
rental doors managed by the founder
2025
founded and launched
Bootstrapped
solo founder, no VC
Our Values
The principles that guide the product and how we work with customers
Customer First
Every decision starts with the customer. Their success is the product.
Built for Operators
Designed by someone who manages properties and coordinates service teams — not a VC pitch deck.
Integrity
Transparent pricing, honest communication, and doing the right thing always.
Community
Built to support independent operators and local service businesses — not enterprise accounts.
Continuous Improvement
Always learning from real users. The roadmap is shaped by operators who use it every day.
Simplicity
Complex problems deserve simple solutions. If it's hard to use, it's not done yet.
Meet the Founder
Built by an operator, for operators
Mark Shvaya
Sacramento real estate broker, property manager (50+ doors), and web development agency owner. Built ProFlow360 to solve the CRM problems he experienced firsthand — managing rental portfolios, coordinating vendors, and watching service businesses lose revenue to disorganized tools.
Where We Are
Honest milestones from a product that's still early
Founded
Mark Shvaya started building ProFlow360 after years of managing properties and service teams with fragmented tools.
Public Launch
ProFlow360 launched publicly as a CRM built specifically for service businesses — trades, property management, and field crews.
Expanding Industry Solutions
Growing support for more service verticals: landscaping, cleaning, HVAC, plumbing, and property management workflows.
CRM is the heartbeat of business process management
Service leaders ask us every day how customer relationship management connects to their core operations. The answer is simple: a modern CRM unites business process management (BPM), customer insights, and revenue execution in one data-rich system. ProFlow360 weaves scheduling, approvals, and fulfilment directly into the CRM database so teams never have to wonder where a job stands or which task comes next.
Connect marketing, sales, operations, and field service teams inside one CRM workspace so every process is visible.
Automate recurring approvals, follow-ups, and document workflows to eliminate manual business process management tasks.
Strengthen customer relationships with a CRM database that centralises data entry, analytics, and retention signals in real time.
Every pipeline stage in ProFlow360 is paired with recommended CRM data entry fields, required documents, and automation triggers. That structure keeps your CRM database clean while giving managers the BPM telemetry they need to coach teams. Whether you are orchestrating multi-visit projects or answering support requests, the platform synchronises email, SMS, invoices, and job photos so the full customer story is captured without duplicate manual work.
Because the CRM sits at the centre of your business, it becomes the single source of truth for forecasting, workforce planning, and quality control. Leaders can analyse cycle times or customer satisfaction trends in minutes, then push updated processes live without waiting for IT sprints.
About ProFlow360 FAQs
Who built ProFlow360?
ProFlow360 was built by Mark Shvaya, a Sacramento-based real estate broker, property manager (50+ doors), and web development agency owner. He created the platform after years of managing service teams and rental portfolios with fragmented tools that were either too bloated or too basic for real operator workflows.
Where is ProFlow360 based?
ProFlow360 is based in Sacramento, California. The company is bootstrapped and founder-led, with a focus on serving independent operators and local service businesses across the United States.
What industries does ProFlow360 serve?
ProFlow360 is built for service businesses: HVAC, plumbing, electrical, painting, landscaping, roofing, general contracting, property management, cleaning, and more. Any team that manages leads, schedules jobs, sends invoices, and coordinates field crews will find workflows designed for how they actually work.
Is ProFlow360 free?
ProFlow360 offers a 14-day free trial with full access to all features and no credit card required. After the trial, plans start at $29/month for the Starter tier, with Professional and Enterprise tiers available as your team grows.
Get in Touch
Questions, feedback, or want to talk shop about service business ops
Email Us
hello@proflow360.com
Based In
Sacramento, CA
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