Terms of Service

These Terms of Service govern your access to and use of the ProFlow360 platform, including all websites, applications, integrations, and services we provide (collectively, the "Services"). By creating an account, signing a proposal, or otherwise using the Services, you agree to be bound by these Terms.

If you enter into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree with any part of these Terms, you must not use the Services.

You must provide accurate, current, and complete information when creating an account and keep those details up to date. You are responsible for safeguarding your credentials and for all actions taken through your account.

If you suspect unauthorized access or activity, notify us immediately so we can help secure your workspace. We are not liable for losses caused by your failure to protect login credentials.

You may use the Services only in accordance with applicable laws and these Terms. You agree not to misuse the platform, interfere with other users, or attempt to gain unauthorized access.

We may suspend or terminate access if we reasonably believe that your use of the Services violates these Terms, infringes third-party rights, or presents a security risk.

Paid subscriptions, implementation packages, and add-on services are billed according to the order form or subscription plan you select. Fees are non-refundable unless expressly stated otherwise.

Subscriptions renew automatically at the end of each term unless you provide notice of cancellation at least five (5) business days before renewal. You remain responsible for all applicable taxes and payment processing fees.

You retain ownership of all customer records, files, and data you upload to the platform. You grant us a limited license to process that data solely to deliver and support the Services.

We maintain safeguards designed to protect your information, but you are responsible for configuring user roles, data retention settings, and integrations to align with your compliance obligations.

The Services may connect with third-party marketplaces, accounting tools, or communication platforms. Your use of those integrations is subject to the terms and privacy policies of each third-party provider.

We are not responsible for third-party content or services and do not warrant that integrations will remain available for the entire term of your subscription.

Each party agrees to protect the other party's confidential information with at least the same degree of care used to protect its own confidential information. Confidential information includes business processes, product roadmaps, security documentation, pricing, and any non-public data shared in connection with the Services.

Confidential information may be disclosed when required by law, provided the receiving party gives prompt written notice and cooperates to limit the scope of disclosure where permitted.

We strive to deliver reliable, high-performing software, but we cannot guarantee uninterrupted or error-free operation. The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties, so these exclusions may not apply to you. In those cases, we limit warranties to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, even if advised of the possibility of those damages.

Our total liability for any claim arising out of or related to these Terms or the Services is limited to the amount paid by you for the Services in the twelve (12) months preceding the event giving rise to the claim.

Either party may terminate the agreement upon written notice if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days of receiving notice.

Upon termination, you must cease using the Services. We will make commercially reasonable efforts to allow you to export your data for thirty (30) days following termination unless prohibited by law or contractual obligation.

We may update these Terms to reflect product enhancements, regulatory requirements, or changes in our business. When we make material changes, we will notify you by email or in-app messaging before the updates take effect.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the modifications.

If you have questions about these Terms or need to provide a legal notice, contact us at legal@proflow360.com or by mail at the address listed on our website.