Last updated: January 5, 2025

Cookie Policy

We use cookies to power secure logins, personalized experiences, and product analytics. Here's what gets stored, why it matters, and how to control it.

1. What Are Cookies?

Cookies are small text files that a website stores on your device to remember your preferences, enable secure sign-in, and analyze how the site is used. Similar technologies such as web beacons, tags, and pixels help us understand session activity inside the ProFlow360 marketing site and application.

This Cookie Policy explains how we use these tools and the choices you have to manage them.

2. Cookies We Use

We use first-party cookies set by ProFlow360 and third-party cookies provided by analytics and customer success partners. These cookies support both the public website and the authenticated CRM application.

Essential cookies keep your session active, enable secure authentication, and protect against malicious activity.
Preference cookies remember settings such as language, region, and layout choices.
Analytics cookies help us understand how visitors interact with our pages so we can improve navigation and content.
Performance cookies monitor application speed, error rates, and service availability.
Advertising cookies (used sparingly) measure campaign effectiveness and may deliver relevant content on other sites.

3. How We Use Cookies

Cookies power key workflows inside the application—such as keeping you logged in across tabs, loading the correct workspace data, and routing requests to the closest data center.

On the marketing site, cookies help us evaluate product messaging and understand which campaigns drive sign-ups. Aggregated analytics guide our roadmap without linking data to individual customer records.

4. Managing Your Preferences

You can manage cookies through your browser settings. Most browsers let you refuse cookies, delete existing cookies, or receive alerts before cookies are placed on your device. Restricting cookies may affect how the Services function.

Workspace administrators can request disabling non-essential analytics cookies for their account by contacting privacy@proflow360.com.

Visit your browser's help center for instructions on clearing or blocking cookies.
Use private browsing modes to limit persistence between sessions.
Opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

5. Third-Party Technologies

Some third parties may deliver content or services through the ProFlow360 platform, such as embedded support chat or integrated scheduling tools. These providers may place their own cookies subject to their privacy policies.

We vet third-party providers for security and compliance obligations, and limit the information shared to what is necessary for the requested functionality.

6. Updates to This Policy

We may update this Cookie Policy to reflect new functionality, legal requirements, or changes in the vendors we use. When updates are material, we will notify you via a banner, in-app notice, or email prior to the new practices taking effect.

The date at the top of this page indicates when the policy was last revised.

7. Questions

If you have any questions about our use of cookies or other tracking technologies, please email privacy@proflow360.com. We are happy to help you tailor the platform to meet your compliance requirements.

For data subject requests or additional privacy documentation, contact privacy@proflow360.com.