ProFlow360Property management

Support Center

Reach our team, browse documentation, or self-serve answers across 12 common questions.

Contact support

Send us the details of your issue and we'll follow up as soon as possible.

Via contact page

Responses within 1 business day

Email support

For detailed questions or attachments, use the contact form and we'll follow up by email.

Via contact page

Responses within 1 business day

Priority issue review

Use the contact page for billing, onboarding, or urgent launch questions.

Via contact page

Business-day follow-up

Import help

Use the portfolio import workflow for properties, units, owners, residents, vendors, leases, and held deposits.

Portfolio → Import

Available in the app

Quick links
Contact supportDocumentation portalResource centerPortfolio importTraining guide
Troubleshooting knowledge base

How does ProFlow360 make property issue resolution easier?

ProFlow360 keeps owner, resident, vendor, property, and maintenance history tied to the right record. When someone calls, the team can see open work, communication history, documents, and automation triggers. Escalation rules route urgent issues to the right person, while workflow timers help prevent missed follow-up.

How can property managers track portfolio work inside ProFlow360?

Use the dashboard to track properties, units, leases, charges, open maintenance, inspections, and owner updates. Built-in reports help managers see portfolio health without living in spreadsheets.

What is data entry best practice for property teams?

ProFlow360 reduces manual data entry with structured forms, configured email delivery, and implementation-scoped API workflows. Teams can add notes, tag issues, and attach photos directly to the relevant property, unit, owner, resident, or vendor record. Validation rules keep fields consistent so analytics stay trustworthy.

Frequently asked questions

Resource library

Guide

Onboarding guide

Step-by-step checklist to launch your workspace with proven best practices.

View guide

Playbook

Automation playbook

Templates for automating owner updates, resident reminders, and maintenance workflows.

View guide

Reference

Integrations catalog

Review Stripe-hosted payments, SMTP email delivery, exports, APIs, and planned connectors.

View guide

Security

Security overview

Learn about authentication, organization scoping, audit logging, and data-handling posture.

View guide

Guide

Mobile field handbook

Train teams to capture notes, inspection details, and photos while offline.

View guide

API

API quickstart

Plan implementation-scoped API access and custom workflow handoffs.

View guide

Still need help?

Send us the details and we'll get back to you. Include what you're seeing for the fastest resolution.

Contact us