Plumbing CRM built for emergency dispatch, installs, and repeat service calls

When a water main bursts or a toilet backs up at 2 PM on a Friday, the homeowner calls the first plumber who picks up. ProFlow360 gives your dispatcher a live view of every tech's location, current job status, and availability so urgent calls get routed instantly rather than after a five-minute hold.

Customers receive automated updates confirming dispatch, estimated arrival, and tech name with a photo. That level of communication turns a stressful emergency into a trust-building moment—and a five-star review after the water is off.

• Real-time technician GPS tracking and availability status for emergency routing
• Automated dispatch confirmation with tech photo, ETA, and contact link
• Emergency escalation workflows that page on-call plumbers after hours

Return trips cost money and frustrate customers. When techs arrive knowing the pipe material, fixture brands, water heater age, and previous repair history, they bring the right parts and complete the job in one visit. ProFlow360 builds that knowledge base automatically from every prior service call.

Use property profiles to flag homes with aging galvanized pipes, older water heaters approaching end of life, or sewer systems flagged by a prior camera inspection. Proactive outreach beats reactive emergency calls every time.

• Per-property records for pipe material, fixture types, water heater specs, and service log
• Sewer camera inspection notes and video storage attached to the property record
• Equipment age alerts that trigger proactive replacement proposals at the right time

Plumbing permits are required for water heater replacements, sewer line work, and rough-in inspections on remodel jobs. ProFlow360 attaches permit numbers, applied and approved dates, and inspection windows to each job file. Coordinators get automated reminders before inspection deadlines so jobs never stall because of a missed scheduling window.

Store jurisdiction-specific code notes and AHJ contact information for the areas you serve. When an inspector shows up early or an approval comes back with conditions, the job file has the context your tech needs to resolve it quickly.

• Permit tracking with status, dates, and jurisdiction notes per job
• Inspection scheduling reminders with automated coordinator alerts
• AHJ contact storage and jurisdiction-specific code documentation

Drain cleaning packages, annual water heater flush programs, and backflow testing agreements convert one-time customers into recurring revenue. ProFlow360 makes it easy to present these at the end of every service call and automate the entire billing, reminder, and renewal process from there.

Use service history to identify customers who are overdue for drain maintenance, have aging water heaters, or have never had a sewer camera inspection. Automated outreach campaigns turn historical data into booked appointments without any manual list-building.

• Maintenance agreement templates for drain cleaning, water heater, and backflow programs
• Automated renewal billing, expiration alerts, and lapsed-agreement campaigns
• Service history analysis that identifies overdue maintenance and proactive upsell triggers

Larger plumbing jobs have more moving parts than a standard service call—permits, material orders, subcontractor coordination, inspection windows, and staged payments all need tracking in one place. ProFlow360 job files tie everything together so project coordinators see status at a glance and customers stay informed without calling.

Track progress billing milestones for remodel rough-ins and sewer replacements. When a permit comes back approved, the system triggers a material order reminder and schedules the next inspection automatically so the project keeps moving.

• Multi-phase job timelines for installs, remodels, and sewer line replacements
• Progress billing with milestone triggers and automated invoice generation
• Subcontractor and vendor coordination tied to job phase completion

Owners who know their average ticket size, first-visit fix rate, and agreement renewal rate make smarter decisions about hiring, marketing, and pricing. ProFlow360 surfaces these KPIs in real time so you're not waiting until the end of the month to find out where the business stands.

Compare performance by technician, service type, and neighborhood to find opportunities to expand. Whether you're adding a drain cleaning division or hiring a second service truck, the data in ProFlow360 tells you when and where to grow.

• KPI dashboards for ticket size, first-visit fix rate, and agreement revenue
• Tech-level performance tracking covering close rate, satisfaction, and utilization
• Geographic and service-line analytics to support expansion decisions